Contact us for a free rental analysis. We'll review your property, discuss the current rental market, and walk you through our management agreement. Once signed, your property is onboarded within a few business days.
What does your onboarding process look like?
We start with a property assessment to determine what, if anything, needs to be addressed before listing. If the property is vacant, the leasing team takes over immediately. If it's occupied, we manage the transition from your current arrangement. You receive an owner portal login once onboarding is complete.
Do I need to sign a long-term contract?
We typically work on an annual contract, which includes a termination clause that allows clients to
terminate at any time with 60 days' notice.
Fees
What are your management fees?
We offer several management packages, each with a different rate, so you can choose the option that best fits your property’s needs. Please get in touch with us to learn more.
Are there leasing fees?
We offer three leasing packages, each with a different rate, so you can choose the option that best fits your needs. Please get in touch with us to learn more.
Do you charge for maintenance coordination?
No. We do not add a markup to vendor invoices. You pay the actual cost of the repair. Our maintenance coordination is included in the management service.
Leasing
How long does it take to find a tenant?
On average, well-priced properties in the Triangle lease within two to four weeks of listing. Pricing accuracy is the single biggest factor — our market analysis sets the right number from day one.
How do you screen tenants?
Every applicant goes through a full screening: credit report, background check, income verification (typically 3x the monthly rent), and rental history verification. We apply the same criteria consistently to every applicant in compliance with fair housing law.
Can I reject an applicant?
You can set approval criteria before listing. Once criteria are set, screening decisions follow those standards consistently. We manage this process to keep you fair-housing compliant.
Maintenance
What happens when a tenant submits a maintenance request?
Tenants submit requests through the PropertyMeld portal. Our maintenance coordinator reviews the request, determines whether to send an in-house technician or a vendor, and coordinates scheduling directly with the tenant and vendor. You're notified and can approve costs above your pre-set authorization amount.
What is my maintenance authorization limit?
The owner maintenance limit changes from owner to owner. Some have a $500 maintenance limit; others have $0.
Do you handle emergencies?
Yes. We have 24/7 emergency maintenance coverage. Emergencies are handled immediately — you’ll receive notification, but response doesn’t wait on your approval when safety is at risk.
Financials
When do I get paid?
Due to trust accounting regulations, owner funds are remitted five (5) business days after receipt from the renter, so we can ensure the renter’s payment has properly cleared. Owner payments are made weekly on Tuesday and Thursday. If Tuesday or Thursday is a holiday or our office is closed (for example, due to inclement weather), payment is made the following business day.
For example, if the tenant pays on 9/1, funds are released the day after the fifth business day. If the tenant pays on 9/5, funds are released on 9/17.
Payment schedule by owner type: Multi Family – 15th of the month Condo Rooms – 25th of the month Team Elevate/Synergy – 20th of the month Daily owners – after 5 business days
How do I access my financial reports?
Your owner portal gives you real-time access to statements, maintenance records, and tenant ledgers 24/7.
Do you handle security deposits?
Yes. Security deposits are held and managed per North Carolina state statute, including proper
itemization and return timelines at move-out.
